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    • Randy Dean: The "Totally Obsessed" Time and E-mail Management Guy
      Webinar (Recorded)
      Published: 03/02/2015

      Taming the E-mail.. →

      \ Webinar (Recorded)

      Join Randy Dean, MBA , and author of the recent Amazon e-mail bestseller, Taming the E-mail Beast , as he expands beyond e-mail processing,.. →

    • Shepard Presentations
      Blog Article
      Published: 12/10/2018

      What Lane Are You In? Is.. →

      \ Blog Article

      There are some companies that are recognized for their customer service. It's their focus, they have built their brands around it, and they're good.. →

    • Shepard Presentations
      Blog Article
      Published: 12/10/2018

      Customer Service May.. →

      \ Blog Article

      Even while on vacation with my family, I can't help but take note of the customer service – or lack thereof. One resort employee denied a simple.. →

    • Shepard Presentations
      Blog Article
      Published: 12/10/2018

      The Chief Customer.. →

      \ Blog Article

      To be effective, customer service must go all the way to the top. It's something I've been saying for a long time, and it's catching on. In many.. →

    • Convey Services
      Media Kit
      Published: 04/23/2015

      Alliance Engage Media Kit

      \ Media Kit

      Alliance Engage is a new program for Providers that have at least one direct contract with one of the 17 Alliance Master Agents. Providers that join.. →

    • Convey Services
      Media Kit
      Published: 04/23/2015

      Convey Vendor Match.. →

      \ Media Kit

      Convey Vendor Match offers vendors the opportunity to expand their visibility to the thousands of agents that visit Convey Master Agent sites daily. .. →

    • Shepard Presentations
      Blog Article
      Published: 12/10/2018

      An Opportunity to Walk.. →

      \ Blog Article

      We live in a world where customers have a wide variety of choices. When you need to purchase something, it's likely there are many businesses selling.. →

    • Shepard Presentations
      Blog Article
      Published: 12/10/2018

      Six Differences Between.. →

      \ Blog Article

      Many companies that claim to offer good customer service in reality are grounded in an operations mentality with rules and policies that allow for.. →

    • Shepard Presentations
      Blog Article
      Published: 12/10/2018

      Do You Know, Like and.. →

      \ Blog Article

      It's common knowledge – and common sense – that customers want to do business with people they know, like and trust. Business is all about.. →

    • Shepard Presentations
      Blog Article
      Published: 12/10/2018

      What is the Velocity of.. →

      \ Blog Article

      The CEO of Busey Bank, Van Dukeman, has an interesting concept he calls the Velocity of Business . I heard his presentation on the subject of how.. →

    • Grid4 Communications
      Promotion
      Published: 06/01/2015

      June 2015 Fiber SPIFF

      \ Promotion

      Grid4's end of Q2 fiber SPIFF

    • Shepard Presentations
      Quick Post
      Published: 12/10/2018

      Some Customers Aren’t.. →

      \ Quick Post

      One of the most quoted untruths in business is this: "The customer is always right." However, when the customer is not right, there is still a right.. →

    • Shepard Presentations
      Blog Article
      Published: 12/10/2018

      Is Customer Service.. →

      \ Blog Article

      There seems to be a disconnect in the perception of customer service. While many companies boast about their great customer service and use it as a.. →

    • Shepard Presentations
      Blog Article
      Published: 12/10/2018

      Being Easy to Do.. →

      \ Blog Article

      People love to share their customer service experiences with me, and I hear it all – everything from unbelievably amazing service to customer.. →

    • Shepard Presentations
      Blog Article
      Published: 12/10/2018

      When it Comes to.. →

      \ Blog Article

      I've seen pilots engage with passengers before, but Gerald Higginbotham takes it to a whole new level. I encountered Gerald as I was boarding a very.. →

    • Shepard Presentations
      Blog Article
      Published: 12/10/2018

      It’s Not the Product... →

      \ Blog Article

      What is it that makes great companies great? Is it the product? The short answer would be no. A company can offer a product that is truly amazing,.. →

    • Shepard Presentations
      Blog Article
      Published: 09/11/2015

      Recommending Your.. →

      \ Blog Article

      The other day a potential client inquired about having me speak about customer service at his company's annual meeting. Typically, one of the first.. →

    • Justin Barnes
      Profile
      Published: 09/15/2015

      Justin Barnes Profile

      \ Profile

      As a healthcare innovation executive and strategist, Justin advises a select group of entrepreneurs, companies, health systems and leading industry.. →

    • Shepard Presentations
      Blog Article
      Published: 09/29/2015

      Reasons for Customer.. →

      \ Blog Article

      Perhaps you heard about the major cable and Internet provider that made "headline" news last year when a customer recorded a call to the company's.. →

    • Shepard Presentations
      Blog Article
      Published: 10/09/2015

      Good Customer Service.. →

      \ Blog Article

      Have you ever gotten the handoff? Everyone has at some point. You know, when you are talking to a customer service representative and he or she.. →

    • Shepard Presentations
      Blog Article
      Published: 10/15/2015

      Invisible Customer.. →

      \ Blog Article

      When we talk about customer service, what usually comes to mind is the experience you have when you shop in a store or eat in a restaurant, or the.. →

    • Shepard Presentations
      Blog Article
      Published: 11/12/2015

      Seven Ways to Build.. →

      \ Blog Article

      How do you build a relationship of trust with your customers? It's easiest when you can connect with them in person – you can read their.. →

    • Shepard Presentations
      Blog Article
      Published: 11/20/2015

      Sell the Customer.. →

      \ Blog Article

      The connection between customer service and marketing is undeniable. If you deliver good customer service, let people know as part of your marketing.. →

    • Optimum Leadership, Inc.
      Blog Article
      Published: 12/09/2015

      Best Seller TV : Wally.. →

      \ Blog Article

      Check our my recent interview with Best Seller TV! In my book, Stop the Leadership Malpractice: How to Replace the Typical Performance Appraisal.. →